Shipping and payment

Comgate payment gateway

Online payments are provided by the Comgate payment gateway. Comgate, a.s. is a licensed payment institution supervised by the Czech National Bank.

You pay on the gateway’s secure page. We never see or store your card details or your online banking credentials.

Payment methods

• Card payment (Visa, Mastercard) – on the payment gateway you enter the card number, expiry date and CVC code. You usually confirm the payment in your banking app or with an SMS code (3D Secure). More about card payments (in Czech).
• Bank payment button – on the payment gateway you choose your bank and are taken to its online banking with the payment already filled in. Just confirm it and you return to our website. More about bank button payments (in Czech).

How the payment works

• In the cart you fill in your contact and billing details, confirm the consents and click “Pay”.
• We take you to the Comgate payment gateway, where you choose a payment method and complete the payment.
• After paying you return to our website, where you see the state of your order, and a confirmation arrives by e-mail.
• We keep the boosters reserved for 60 minutes after the order is placed. If the payment is not made by then, the order is cancelled and the boosters go back on sale.

Collecting the content of your boosters

The boosters are opened live during the box break on 7 November 2026 at Cardventure Prague, Prague Congress Centre. Sealed boosters are not handed out – you receive the entire content of the boosters that fall to you.

• In person at the event – free of charge, once the booster has been opened. Show your order number or order confirmation when collecting.
• Shipped after the event – after the event, write to info@pokeadventures.cz with your order number and delivery address and choose a carrier (DPD, Zásilkovna, Balíkovna or Česká pošta). We will e-mail you the shipping price and send the content once it is paid.

Payment complaints and questions

For questions about your order, contact us at info@pokeadventures.cz. For a complaint or a question about the payment itself, the payment gateway operator will help you directly: